Terms of Service

Dormed connects families visiting a college campus with a current student at that school for a paid one-on-one walking tour. Bookings are made by an adult — a parent or legal guardian — on behalf of the student visiting.

Guides must be enrolled students at the university they guide for. Visiting students under 18 are never on a tour alone: the booking adult accompanies them and stays in sight throughout.

Anyone booking a tour registers with an email address and password. Guides must register with a university email ending in .edu; that address is how Dormed checks a guide is a real student, and the check is repeated server-side when the account is created.

A .edu address proves enrollment at a domain, not identity, and Dormed runs no background check, no ID check and no in-person verification of guides.

Every tour is the same flat fee of $40.00, charged once at the time of booking. Payment is taken through Stripe Checkout; Dormed never sees or stores card details.

A booking is not confirmed until Stripe reports the payment as complete. Until then the tour sits as awaiting payment and the guide is not committed to it.

Tours are 60–90 minutes, on foot, in public areas of campus, starting from the meeting point shown in the app.

More than 24 hours before the tour start time: the booking adult can cancel from the app and is refunded the full fee automatically to the original card. Refunds typically settle in 5–10 business days depending on the bank.

24 hours or less before the tour start time: the booking adult can still cancel from the app, and 50% of the fee — $20.00 of $40.00 — is refunded automatically to the original card as part of that cancellation. There is no support request and no person in the loop. A cancellation made exactly 24 hours before the start counts as short notice.

The other $20.00 is not returned. It stays with Dormed and the guide, who set that time aside and cannot fill it at this notice.

If the guide cancels, at any point before the tour start time, the family is refunded in full automatically.

Once the start time has passed the tour can no longer be canceled by either side, and no refund is issued through the app.

A booking with no start time on file cannot be canceled in the app: how much comes back depends on how close to the start the cancellation is, and that cannot be established without a start time. Those bookings are directed to Dormed support.

Which side of the 24-hour boundary a cancellation falls on, and the amount refunded, are both decided on Dormed's servers — from Dormed's clock and from the amount Stripe recorded as charged, not from anything the device sends.

All times are the campus's local time, not the device's.

Tours stay in public and common areas of campus. Guides do not take families into private residences or dorm rooms, and do not transport anyone by vehicle.

The booking adult remains in sight of the visiting student at all times. Guides are students showing a family around, not chaperones, and are not responsible for supervising a minor.

Contact between a family and a guide happens in Dormed's in-app messaging, which is the intended channel for coordinating on the day.

Dormed may remove an account for harassment, misrepresentation, or unsafe conduct.

After a completed tour the family may leave one star rating and an optional written comment. A rating cannot be edited or deleted once submitted, and one tour yields at most one rating.

The star average is shown publicly on a guide's profile. Written comments are not published to other families, but the guide being rated can read the comments left for them.

Dormed is a booking platform. It introduces a family to a student guide and takes payment; it does not employ guides, does not control what happens on a tour, and is not present at one.

This section is where the limits on Dormed's liability, the disclaimer of warranties, and any indemnity would be set out.

How disagreements between a family, a guide, and Dormed are resolved — informal resolution through support first, and whatever formal process follows — plus the governing law and venue.

How Dormed notifies users of changes to these terms, when a change takes effect, and what continued use of the service means after one.

Dormed records which version of these documents was on screen when a booking adult agreed to them, so a change here does not quietly rewrite what somebody already accepted.